Welcome to Mteja ni Mfalme Enterprises

By visiting our website, purchasing from us, or engaging with our services, you agree to the following terms and conditions. These terms are designed to protect both you and us, and ensure a smooth experience for everyone.

1. Orders and Payments

  • Orders are confirmed only after full payment or a deposit has been made.
  • We accept M-Pesa payments and cash at the shop.
  • Prices may change without notice due to market conditions, but we’ll always confirm before finalizing your order.

2. Deliveries

  • Delivery timelines vary based on your location and product availability.
  • We offer in-store pickup and delivery within designated regions.
  • Delivery fees may apply and will be communicated at the time of purchase.
  • Customers are responsible for confirming the correct delivery address and being available to receive the order.

3. Returns and Exchanges

Returns are accepted within 3 days of delivery accompanied by proof of purchase, only for:

  • Wrong item delivered
  • Damaged items (must be reported immediately)

Conditions:

  • Items must be unused and returned in original packaging.
  • We do not accept returns for items that have been used, installed, or damaged after delivery.

4. Product Availability

  • We do our best to keep our website and catalog updated, but product availability can change quickly.
  • If an item becomes unavailable after you place an order, we will contact you to offer an alternative or a refund.
  • We reserve the right to change product details, pricing, or discontinue items without prior notice.

5. Warranties

  • Some of our products may come with a manufacturer’s warranty. Please confirm warranty terms at the time of purchase.
  • Mteja ni Mfalme Enterprises is not liable for manufacturer defects outside warranty terms.
  • Warranty covers manufacturing defects only—not wear and tear, poor installation, or misuse.
  • Proof of purchase is required for any warranty claims.

6. Responsibility

  • Please double-check measurements, color, and compatibility before ordering. We’re happy to advise you before purchase.
  • Mteja ni Mfalme Enterprises is not responsible for wrong orders placed based on incorrect customer information.

7. Website Use

  • You may not use our site or content for illegal or unauthorized purposes.
  • All content, photos, and brand names on our site belong to us or our suppliers — please don’t copy them without permission.

8. Privacy

  • We respect your privacy. Information you share with us (name, phone number, delivery address) is only used to fulfill your orders and communicate with you.
  • We don’t share your information with third parties.

9. Pricing and Payment

  • All prices are listed and include applicable taxes unless stated otherwise.
  • Payments must be made in full before delivery or dispatch.
  • We accept payments via M-Pesa, bank transfer, or cash on approved orders.

10. Changes to Terms

  • We may update these terms and conditions at any time.
  • Customers are encouraged to check this page regularly.

Need help or have a concern?
Call or WhatsApp us directly — we’re always happy to help.